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PRODUCT QUESTIONS

Information to help you in choosing, purchasing and using our products.

COMPANY QUESTIONS

Information to help you learn more about Levi Strauss & Company.

Product Questions

Product Care

Signature by Levi Strauss & Co.™ apparel is machine washable unless otherwise specified. Since preferred washing methods differ according to the fabric and finish of each product, we suggest that you refer to the washing instruction tag, located on the inside of your product. See below for more specific care concerns.

Delaying Fading

To prevent your Signature by Levi Strauss & Co.™ jeans from fading and to retain their true color, turn the pants inside-out for laundering and follow the washing instructions on the product.

Shrinkage

Most Signature by Levi Strauss & Co.™ jeans will shrink approximately 1/2" in the length. In order to compensate for that shrinkage, our jeans are intentionally measured 1/2" over the ticket size.

Where to Buy

Purchasing in a Store

Locate stores in your area that carry Signature by Levi Strauss & Co.™ apparel by clicking on the "Where-to-Buy" link on the top navigation bar. On this page you will see a list of stores that carry Signature by Levi Strauss & Co.™ products. You can select a store and search for locations in your area. Since not every store stocks every item, please call first.

Purchasing Online

Signature by Levi Strauss & Co.™ apparel is available for purchase online at select retailer sites. There are two ways to locate online retailers:

  1. Click on the "Where-to-Buy" link on the top navigation bar, then look under "Buy Online" to see the list of retailers who sell our products online. When you click on the retailer logo you will be linked directly to the Signature by Levi Strauss & Co.™ product section on that retailer's site.
  2. Each product page has a "Purchase Options" section where you will see a list of online retailers carrying that product, if there is an online retailer carrying that product. If no online retailer purchased that product you will be shown in-store purchase options.

Helpful hint: Products on the category pages (Men's Jeans, Men's Pants, Men's Shirts, etc...) that are marked with an asterisk (*) in front of the product name are available for purchase at an online retailer.

If you need assistance in locating your favorite styles or if you have any other questions, please click here to send us an email, or call us toll-free at (888) 411-5384. We're available Monday through Friday from 8 AM to 4:30 PM Pacific Time. Please be sure to include your zip code and as much information as possible about the product you're trying to find.

Warranty/Guarantee

We offer a full warranty on our jeanswear. If your garment proves to be defective in workmanship or materials under normal wear (excluding stains), please contact us. This full warranty gives you specific rights. You may have other rights which vary from state to state.

If any of our products do not meet our stringent quality standards, we want to identify the cause and take whatever corrective action is necessary. For more information on how to return garments for inspection, please send us an email or call us at 1-888-411-5384.